NShore Patient Advocates, LLC
150 S. Wacker, Ste 2400, Chicago, IL 60606
info@northshorern.com  ·  312-788-2640

Testimonials

Client Testimonials & Professional Endorsements

Gus had back surgery in Las Vegas last fall. When the dust settled, he was left with a hospital bill of about $63,000. He had inadequate health insurance, and he was faced with a mountain that had big repercussions for his life. You gave me the names of two advocates to call. One of them, Holly Monger, is who led us through the journey the following months.

Holly steadfastly and skillfully first filed an appeal with the insurance company. She had to stay on top of it—the insurance company was tardy in getting back to her with their answer, outside of the allowed limits of time to respond to an appeal. The appeal was denied eventually. (By the way, my understanding is that Holly filed a complaint about the insurance company.) Holly then interacted with the hospital system in Las Vegas, submitting the necessary paperwork and following up with phone calls.

Just last week Gus heard the news, through Holly, that he will owe nothing to the hospital. The case that he and Holly made was convincing. He was, to put it mildly, overjoyed. He honestly feels like he can now focus on his future.

I’m not sure how we would have accomplished this without Holly’s steady calm guidance. She provided a rudder when our boat was seriously flailing.

It was important to me to let you know!

Thank you for your recommendation.

Bettina H.
Chicago, IL

I cannot tell you how much you how much I appreciate what you do for my folks! I would never be able to have a life if it wasn’t for what you are able to do for our family. Hiring you was the best decision I ever made. Thank you so much for what you do…you have given me my life back! I can go on a vacation with my husband now without worrying about my parents. Thank you!

Carole C
Naperville, IL

So glad there are nurses like you. I tried, as a nurse and advocate, to get hospital staff to take notice of signs of infection after my husband’s surgery. His neurosurgeon had expressed concerns about infection, yet after clear signs persisted, no one seemed to care. We eventually sought legal care as he now needs much more medication to deal with his condition. We are lucky he didn’t die, but were told that if he had, we could have made millions. Not very helpful. Situations like this need nurse advocates. People need to be aware of what you do – I mean if a spouse, who also a nurse can’t help, who can? I’m appalled at what health care has come to.

Sandy U
Elgin, IL

I’m utterly impressed with these women….. the role they play in today’s health care dilemma is significant. I’d searched for weeks before googling your company, and it was the first time I felt hope. Once your nurses got the information needed, they just rolled.. I cannot thank you enough!

Elizabeth H
Chicago, IL

I read your book and enjoyed it and your passion for helping us without the resources to help ourselves and our loved ones.  I don’t think I ever expressed my full gratitude for what you personally did for my mother during our difficult time. Your company got us the quality care she needed. I feel every dollar we were billed was money well spent. I hope you continue to flourish and help others obtain the help they need and avoid the pitfalls of or current system of care.

Paula R.
Chicago, IL

“My family members and I feel strongly that Maryellen was an important part of my mother’s care. My mother could confide in Maryellen like she could no one else, which is saying something as
I believe we had a good rapport with her. Maryellen was so important to our family and we are so grateful for all she did before she ultimately died. Thank you!”

Michelle D.
Chicago, IL

“Whew , we did it! Our brother is finally home. I cannot thank you enough for all your help. This has been a journey that was filled with car-size potholes, multi-car accidents and road construction for 50 miles. Nothing about this hospital discharge was easy. Our brother has been in 23 different facilities and I have never encountered such roadblocks at any other facility like this one. They threw everything they could at us to complicate the situation.

“Teri, you have been amazing! To get up in front of the Ethics Committee of twelve and convince them to let us bring him home is of feat of epic proportions. Lynn or I could never have been able to do this. We would have been eaten alive. We also want to thank you for helping us evaluate SNFs, finding the best home health care company and working with our insurance company to make it all work. We so appreciate everything you have done for our family!”

Lynn L and Lori S
Crystal Lake, Illinois

“I hope you realize how much you have done to help me through this emotional and physical recovery process!”

John K.
Chicago, IL

“When I heard your talk at the library a few months ago, I learned all kinds of questions I needed to ask to insure that my rehab was covered after my knee replacement surgery was done. It’s all so overwhelming; thanks for making this information available to the general public! It gave me such peace of mind during my recent hospitalization!”

Cathy K.
Gurnee, IL

“Wow, I can’t believe how fast I got the care I needed once you got involved! I cannot thank you enough; your help made all the difference in the world!”

Nick E.
Gurnee, IL