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The NSPA Blog

Active Advocates and the Importance of a Care Conference

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Posted on January 21st, 2019 by Anna Dolezal, under Inspiring Stories, Long Term Care, Medical Planning, Patient Advocacy, Something New, Tips & Resources

NShore’s RN Patient Advocates are constantly on the go

For most blogs, we like to share news about our industry and updates we think are worth knowing. For our latest blog series, we’ve decided to shine the light on what some of our advocates are up to; what they’re doing, and how they save clients time, money, and frustration during tough times. This week we follow the work of Carol Harris. She’s been with NShore for about 7 months, and is already making a big impact.

Carol recently had a case that was a doozy. A family called her to ask for help with long-term care planning for a family member recovering from a stroke. It had been 4 months since the stroke, and the family was facing a lot of frustrations and difficulties. Apart from the slow recovery, there were issues around long-term care follow-through regarding physical therapy planning. Non-physical therapy aide staff weren’t being utilized; the client had skin issues, mood concerns, and a total lack of pain management. Carol knew just what to do.

The importance of a care conference

One of the most useful strategies an advocate or care manager can utilize is that of Care Conferencing. Think of it like a team meeting at work where everyone convenes to go over their part of a big project. To get the best results, everyone on the team needs to communicate to make sure all grounds are covered. It gives a big picture view of situation, and also address all the minute details. In this scenario, Carol called her own team to the table. All the major players at the facility were present, in addition to the family members and advocate. After the first conference, Carol had follow-up conversations with staff members, the physician, nurse practitioner and director of nursing at the facility.

Through productive and effective communication, the client’s health started to improve. They were able to eliminate bedsore issues, return to a mood stabilizer which increased appetite and improved morale. The client felt better, more settled, and began engaging in group activities more than he had since the stroke. One of the best parts? Carol was able to get this all done in 4 weeks!

To learn more about Carol, read her bio on our page, here!

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