Gus had back surgery in Las Vegas last fall. When the dust settled, he was left with a hospital bill of about $63,000. He had inadequate health insurance, and he was faced with a mountain that had big repercussions for his life. You gave me the names of two advocates to call. One of them, Holly Monger, is who led us through the journey the following months.
Holly steadfastly and skillfully first filed an appeal with the insurance company. She had to stay on top of it—the insurance company was tardy in getting back to her with their answer, outside of the allowed limits of time to respond to an appeal. The appeal was denied eventually. (By the way, my understanding is that Holly filed a complaint about the insurance company.) Holly then interacted with the hospital system in Las Vegas, submitting the necessary paperwork and following up with phone calls.
Just last week Gus heard the news, through Holly, that he will owe nothing to the hospital. The case that he and Holly made was convincing. He was, to put it mildly, overjoyed. He honestly feels like he can now focus on his future.
I’m not sure how we would have accomplished this without Holly’s steady calm guidance. She provided a rudder when our boat was seriously flailing.
It was important to me to let you know!
Thank you for your recommendation.
Bettina H.
Chicago, IL
