NShore Patient Advocates, LLC
150 S. Wacker, Ste 2400, Chicago, IL 60606
info@northshorern.com  ·  312-788-2640

The 3rd Annual Chicago Patient Advocacy Symposium

The 3rd Annual Chicago Patient Advocacy Symposium: Raising the Bar for Healthcare Safety, October 4, 8:30am-4:30pm

Keeping the Patient at the Center

Attendees will hear from experts across the field who have helped – or been helped – by a private patient advocate. Join us as we challenge industry leaders and standards alike to keep the patient at the center of the U.S. healthcare system.

All qualifying professionals will receive 6 CEU credits.
Breakfast and lunch are provided.
Registration fees:

  • Aug. 9 – Aug. 31: $75
  • Aug. 31 – Sep. 15: $89
  • Sep. 15 – Oct 4: $100
  • Student/Senior Price: $50

Click here to register now

Keynote Speaker: Dr. William Rhoades, DO, FACP

How Healthy is Healthcare?

Dr. Rhoades is a geriatrician in practice at Advocate Lutheran General Hospital. His practice is limited to patients over 65 years of age and he has special expertise in dementia, gait disorders, and end of life care. Dr. Rhoades’s keynote address will discuss modern elements of patient care in the health care system as it relates to fractionated care, multiple doctors and others (NPs, Pas, etc) providing care, and the electronic health record. It will also discuss patient safety and population health.

Dr. William Rhoades, Chief Medical Officer and geriatrician at Advocate Lutheran General Hospital, will present “How Healthy is Health Care?”, an examination of the “New” US Healthcare System: fractionated care, teamwork issues, communications/miscommunication, and computers. He will discuss ways that patient advocates can help improve communication within the system and improve population health across the continuum of care.

Trisha Torrey

Private Professional Patient Advocates: Making You the Hero in Healthcare

It has been almost 10 years since private patient advocates began to appear in exam rooms, next to hospital beds, hand-holding during difficult patient treatments, coordinating with home health personnel, negotiating with insurers and billers to make patient costs fair and reasonable….

Early in the advent of this new profession, healthcare professionals were leary. Who were these non-medical strangers coming between them and their patients? Now fast-forward those 10 years and ask those who have worked with private, independent advocates for their opinions. They will tell you they are among advocates’ loudest cheerleaders.

If you’re not already a cheerleader for independent advocacy, Trisha will help you become one. It turns out that advocates aren’t helping only their patients. They are developing win-win-win scenarios, making heroes of medical professionals, case managers, hospital personnel, and others involved in patient care every day. From reducing readmissions, to care coordination, to better treatment adherence, advocates are the glue that leads to improved patient outcomes.

Trisha Torrey has been a national leader and pioneer in professional advocacy since 2009 when she founded the Alliance of Professional Health Advocates after experiencing a horrendous misdiagnosis. She refused to accept the status quo and was able to self-advocate for a superior outcome. Realizing that most of us don’t have the wherewithal to advocate for ourselves, she (and others) began building the profession to its status today; one worth cheering for.

Brandon E. Peck, Esq

Advanced Directives and Ethical Considerations around Cognitive Impairment

Brandon E. Peck is a senior associate attorney with Peck Ritchey, LLC. He represents individuals, families, financial and medical institutions. He was selected by Leading Lawyers Magazine as a top emerging lawyer in Elder Law, Trust, Will and Estate Planning.




Panel Discussion: Expert Opinions on Patient Experience

Moderator: Andrea Weber of Club Sandwiched podcast


  • Denise Brown, Founder Caregiving.com
  • Sarah Valek RN, MSN, MBA, Nurse Advocate, NShore Patient Advocates
  • Jacqueline Boyd, Founder of The Care Plan, LGBT Advocate

Andrea Weber: Andrea’s podcast, Club Sandwiched, was created to help
others responsible for taking care of two generations of people. Episodes
touch on subjects like caregiving, finances, and doctors – and everything
in between.

Sarah Valek: Sarah Valek is a dedicated RN with 18 years experience in cardiology, pediatrics and healthcare management. She coordinates care with insurance companies for approvals, and advocate for patients and families who were medically complex and at times socially fragile.

Denise Brown: Denise M. Brown launched CareGiving.com in 1996, the first website to add online caregiving support groups, daily caregiving chats and blogs written by family caregivers. Through its blogs posts, podcasts and video chats, CareGiving.com holds one of the largest online libraries of caregiving stories.

Jacqueline Boyd: Jacqueline Boyd brings passion and expertise to the field of aging and LGBTQ+ advocacy. A dynamic speaker, facilitator and entrepreneur, Jacqueline is the owner of The Care Plan, the country’s first LGBTQ+ centered care management company.

Overview: This session will focus on various vantage points that make up patient experience. Speakers will include a caregiver, a family member, a nurse advocate, and a LGBTQ care manager, all coming together to discuss what it means to be a participant in modern U.S. healthcare. In line with patient experience, speakers will discuss patient satisfaction, patient-provider communication, and access and quality of care. The discussion will be moderated by a local radio host who specializes in shining a on light on the sandwich generation: those who find themselves caring for elderly family members while raising a family of their own. At the end of the session, participants will be able to:

  • Understand available resources for finding support
  • Identify those at risk of falling through the gaps of modern healthcare
  • Learn best practices for communicating with medical professionals and family members when discussing medical affairs

Michael Stuart, Esq

How to Make Sure you Outlive Your Resources and Preserve Your Legacy

Michael has served on the estate planning and probate sections of several bar associations, has spoken on estate planning issues to various public groups, and has appeared on Channel 23’s Accountability financial forum. As founder of The Stuart Legacy Alliance, LLC, Michael guides professionals and business owners through complex transition issues and helps them achieve their personal and financial goals.

Mr. Stuart will discuss the various legal instruments that clients create and how they impact Patient Advocates work. He will also review the elements that go into a Legacy Statement, and why it should be created.

Eric Parker, Esq

Medicaid 101: Everything You Need to Know but Were Afraid to Ask

Eric Parker is a partner at the law firm of Stotis & Baird Chartered, where he has practiced for the past 25 years. Eric focuses on representing individuals in elder law, estate and probate matters.

Mr. Parker will review the rules, and planning strategies for Medicaid. There are many misconceptions about Medicaid; who needs it and when one should start planning for it.


Pete Miska, Owner Phoenix Home Care

All About Access: Medicare Changes to Home Health 2018 and Beyond

Pete Miska is the Owner/Administrator of Phoenix Home Care, L.L.C. Pete is a thirty year veteran in the post-acute care continuum. This includes the Home Health, Medical, Infusion and Hospice industry. He currently is the president of Phoenix Home Care, L.L.C. Phoenix Home Care is a IDPH deficiency free, Joint Commission Accredited, 5 star CMS rated Medicare Certified Home Health Agency that has been servicing Illinois families for over 20 years.

Pete will detail what the 2018/19 changes coming to the Medicare Home Health benefit, how to qualify for the benefit, how it is currently reimbursed, Managed Care/Medicaid changes, how the care is delivered, how it keeps patients out of the hospital, pre-claim review, how HHGM/ Value Based/Bundled Payments work, IMACT ACT, how results are measured, and what’s in store for the future. This is a must see interactive presentation so bring your questions.


Click here to register now

Hotels and Accomodations

There are plenty of hotels around the downtown Chicago area, and more than a few within walking distance of the Symposium. Please, see here for a full list of close accommodations.


We trust that through your agreement to sponsor or to exhibit at this event, your company will become more well known in your support of patient and family healthcare safety.

View the Sponsor Media Kit (PDF) for details on sponsorship levels.

Current Sponsors