NShore Patient Advocates, LLC
150 S. Wacker, Ste 2400, Chicago, IL 60606
info@northshorern.com  ·  312-788-2640

Meet Your Advocates

Teri Dreher, RN, CCRN, iRNPA: Chief Advocate and President

Meet Teri Dreher, Your NShore Patient Advocates Registered NurseTeri, an RN with 36 years of experience, has always been passionate about keeping the patient at the center of the nursing care model. This passion led her to form NShore Patient Advocates, LLC in 2011. NSPA is one of the first organizations of its kind in Chicagoland.

With a background in critical care nursing and home based health care, combined with experience as a cardiovascular nurse clinician, Teri knows the complexities and challenges of obtaining premium quality care, especially in fast-paced hospital settings.

Having worked closely with physicians and ancillary health care team members at some of the country’s premier hospitals, she firmly believes in the principles of positive collaboration and the benefits of improved communication between patients and providers. She is committed to helping patients navigate acute illnesses and reducing the possibility of medical error. She has an eye for spotting details a lay person is unlikely to notice.

Teri is nationally accredited for RN Patient Advocacy through a program affiliated with the University of Arizona School of Nursing. She is a member of two national RN advocacy organizations spearheading this new but fast-growing field. She is a board member of the National Association of Healthcare Advocacy Consultants.

For more information, or a no-cost 30-minute initial consultation, please call 312-788-2640 or click here to fill out our online callback request form.

Sibyl M. Yau, MSN, RN

Meet Sibyl M. Yau, Your NShore Patient Advocates Registered NurseSibyl has a purpose in life, and that is to help others navigate the healthcare challenges facing their loved ones. She has done this for many people, including her own family amid health crises. It is through supporting these family members that she found her passion and calling: patient advocacy.

Through varied patient care, quality improvement, and cost-containment initiatives, Sibyl developed a deep desire to improve the quality of systems that deliver care and the operations that support them, and the people they are supposed to protect.

Sibyl received her Bachelor and Master of Science in Nursing from Loyola University of Chicago. She spent many years working at University of Chicago Medical Center in the Peri-Anesthesia unit, GI Procedure Unit and as the clinician in the Purchasing Department. Sibyl also worked at the University of Illinois Hospital in the GI Procedure Unit and Pulmonary Clinic.

Helping those who need assistance to find their way through a health care crisis or change in health status, to learn about all options available and to improve communication between individuals/family members with all members of the health care team is what Sibyl can do for you.

Carol Harris, RN

Meet Carol Harris, Your NShore Patient Advocates Registered NurseCarol has been an RN for over 40 years. She is Board Certified by the ANCC (American Nurses Credentialing Center) in Gerontological Nursing and has held the credential for over 24 years. Her experience runs the gamut of Med-Surg. and Orthopedics to Home Health, providing health education then defining weekend triage RN services for home care. Following her time in home care, she became involved in RN Care Management while working in a community setting, advocating for seniors partnered with a Social Worker. Soon after, Carol assisted in the development of a formal Care Management professional program in a non-profit setting. It was here that further experience was realized in a research opportunity, studying senior exercise benefits and then additional research via examination of a telephonic support system for family caregivers of clients with dementia. These programs, as well as educational information on care management, were presented at professional conferences in Chicago,IL., Philadelphia, PA., Austin, TX, and Orlando, FL. In the last 24 years, Carol has remained involved in complex Care Management with professionals, consolidating health advocacy, resources and recommendations on behalf of clients and families. Carol resides in the northern suburbs of Chicago and can’t wait to start this new position, doing what she does best; caring for others.

Anum Mansoor, RN

Meet Anum Mansoor, Your NShore Patient Advocates Registered NurseAnum has always centered her care as a nurse around her patients. Her patient first attitude, critical thinking and hands-on experience make her an asset to her clients. Anum’s nursing experience includes inpatient care on a surgical unit where she cared for patients who have just undergone cardiac, vascular, ENT, hepatobiliary, colorectal and plastic reconstructive procedures. Anum’s next position allowed her to obtain an RN license in all 50 states to coordinate care for patients receiving specialty IV medications. During her time organizing care for patients across the country, Anum was in constant communication with doctors, insurance companies and pharmacists to ensure her patients received optimal care. Anum has also worked at an outpatient vascular surgery center where she provided care to patients who needed fistula/graft repair.

Anum’s background in a variety of healthcare settings have allowed her to experience the nurse-patient relationship from different standpoints. In every position that Anum was given the honor of providing care, she has maintained one constant: Empathy for her patients. Anum recognized her passion for nurse advocacy a few years ago when both of her parents fell ill. Anum realized how lucky her family was to have healthcare professionals advocating for the best care. She wanted to be that “family member” for others too.

In her position as a nurse advocate Anum would like to focus on care that considers the physical, emotional, social, economic, and spiritual needs of the person.

Soojin Jun, BCPS

Meet Soojin Jun, Your NShore Patient Advocates Registered PharmacistSoojin (or “Soo”) is a board certified geriatric pharmacist in Illinois and Wisconsin. She is also a certified professional in patient safety and certified professional in healthcare quality, evidently very passionate about patient safety and quality improvement. After losing her dad to many gaps in healthcare as a minority caregiver, possibly from medication adverse events, she changed her career from a wedding videographer to a pharmacist.

She specializes in medication therapy management and believes empathy in healthcare can make healing possible in any relationship of healthcare. She has experiences in both inpatient and outpatient pharmacies and has worked as a population health pharmacist that manages complex medication regimens and also helps with social determinants of healthcare. She is also an ambassador for Patient Safety Movement Foundation, a nonprofit organization dedicated to patient safety worldwide, where she passionately speaks up about patient safety, patient rights, minority health, and patient advocacy for voiceless patients. She speaks English and Korean and is eager to help patients!

Kelli Erickson, BSW

Meet Soojin Jun, Your NShore Patient Advocates Registered NurseKelli Erickson is one of NShore’s Licensed Social Workers. She has five years of experience working in the Health Care field and is looking forward to her new role at NShore, where she will be providing support and coordination to patients and families going through challenging times.

She received her Bachelors in Social Work from Illinois State and Masters in Social Work specializing in Health Care from Aurora University. Kelli is a Licensed Social Worker and is currently studying for her Clinical Licensure exam.

Kelli’s experience ranges from working with children all the way to the older adult population. During undergrad Kelli worked at Children’s Home & Aid where she provided support and resources to children & families. She spent a few years working in the hospital systems but found her passion working with older adults as Social Worker in Outpatient Dialysis.

In her spare time Kelli enjoys golfing, afternoon runs, and spending time laughing with friends.

Chris Dolak, RN-BC

Chris Dolak Nshore Patient AdvocatesChris Dolak RN-BC is unlike like anybody else on our team. He’s our go to nurse when a serious problem needs to be resolved. He attended Eastern Illinois University where he got his BSN, RN. Chris is a board-certified psychiatric nurse and communication expert. Most known for his amazing cognitive and dialectical behavioral therapy techniques, “I like to make my sessions an experience…. something tangible. If not, it won’t change your life.”

Chris has a heavy clinical background in long-term care and home health and has held a variety positions including; nursing management, wound care, memory care, behavioral, charge nurse, and patient advocacy. Chris comes across charming and has the ability to communicate with all personalities. He enjoys outdoor activities, running races, and riding his bicycle during his free time. He exemplifies true leadership skills and is one talented and fun guy to have on our team!

Holly Monger, Registered Health Underwriter

Meet Holly Monger, Your Registered Health UnderwriterHolly is a Registered Health Underwriter and has 30 years experience in the health insurance industry. Holly started her career at Allstate Insurance Company as a Health Claims Examiner. Her career progressed through Claims Administration, Benefits and User Acceptance Testing. She left Allstate as a Regional Group Claims Manager responsible for software testing of the claims payment systems. Her career then turned to the property casualty side as a part-time Business Systems Analyst at Kemper Insurance Company. She also spent time at a small general agency filing all lines of claims incurred by clients.

Holly began insurance consulting in 1992 after realizing her real interests were in health insurance. She has spent the years since using her skills and resources to help countless individuals and companies find resolutions to their difficult insurance situations.

Holly is a licensed Producer in Accident/Health, Life, Fire and Casualty. She maintains her license through continuing education and keeps abreast of legislation through her membership with the National Association of Health Underwriters. Although Holly is licensed to sell all lines of insurance, she chooses not to actively sell any line of insurance. She feels that it would be “a conflict of interest to those clients’ who are looking for an objective opinion.”

Bettina Carlson, Care Manager

Meet Bettina Carlson, Your NShore Patient Advocates Senior Executive AssistantBettina Carlson is NShore’s first official Senior Executive Assistant, and is enthusiastic, positive, and hardworking. Originally from Germany, Bettina says she’s thrilled to be able to raise her kids in Illinois, feeling that Midwesterners are great people. The values shared here, she says, are like the values she was raised on in Germany. These same values fuel her passion for helping those in need.

Bettina brings a unique perspective to understanding healthcare. After overcoming hurdles while caring for her own father in Germany, she realized that when it comes to healthcare, some unfortunate truths are universal. Whether here in the US, or across the world, medical staff are overworked and understaffed. And for people like her father, who has dementia but is still relatively healthy, nothing can replace quality companionship and personal advocacy. With a Master’s Degree in American studies, political science, and cultural anthropology, she is well equipped to understand how communities and systems work. Now, she uses her knowledge of them to do what she does best; help people in need by truly getting to know them. As a personal Senior Executive Assistant, she can provide the same type of assistance to seniors that she would to her own family, whether it be home organizational management, accompanying clients to social outings, or assistance with shopping, doctor appointments and errands, Bettina is one “super helper” you will want on your team!