NShore Patient Advocates, LLC
150 S. Wacker, Ste 2400, Chicago, IL 60606
info@northshorern.com  ·  312-788-2640

Testimonials

Client Testimonials & Professional Endorsements

I just wanted you to know that Sibyl has been absolutely terrific for the Fetridge family this week.  She has gone above and beyond all our expectations, working long and odd hours, to help get Jean the care she desperately needed.  She made an incredible difference. I cannot thank you and her enough for the help and guidance she has provided.

CF
Chicago, IL

Gus had back surgery in Las Vegas last fall. When the dust settled, he was left with a hospital bill of about $63,000. He had inadequate health insurance, and he was faced with a mountain that had big repercussions for his life. You gave me the names of two advocates to call. One of them, Holly Monger, is who led us through the journey the following months.

Holly steadfastly and skillfully first filed an appeal with the insurance company. She had to stay on top of it—the insurance company was tardy in getting back to her with their answer, outside of the allowed limits of time to respond to an appeal. The appeal was denied eventually. (By the way, my understanding is that Holly filed a complaint about the insurance company.) Holly then interacted with the hospital system in Las Vegas, submitting the necessary paperwork and following up with phone calls.

Just last week Gus heard the news, through Holly, that he will owe nothing to the hospital. The case that he and Holly made was convincing. He was, to put it mildly, overjoyed. He honestly feels like he can now focus on his future.

I’m not sure how we would have accomplished this without Holly’s steady calm guidance. She provided a rudder when our boat was seriously flailing.

It was important to me to let you know!

Thank you for your recommendation.

Bettina H.
Chicago, IL

I cannot tell you how much you how much I appreciate what you do for my folks! I would never be able to have a life if it wasn’t for what you are able to do for our family. Hiring you was the best decision I ever made. Thank you so much for what you do…you have given me my life back! I can go on a vacation with my husband now without worrying about my parents. Thank you!

Carole C
Naperville, IL

So glad there are nurses like you. I tried, as a nurse and advocate, to get hospital staff to take notice of signs of infection after my husband’s surgery. His neurosurgeon had expressed concerns about infection, yet after clear signs persisted, no one seemed to care. We eventually sought legal care as he now needs much more medication to deal with his condition. We are lucky he didn’t die, but were told that if he had, we could have made millions. Not very helpful. Situations like this need nurse advocates. People need to be aware of what you do – I mean if a spouse, who also a nurse can’t help, who can? I’m appalled at what health care has come to.

Sandy U
Elgin, IL

I’m utterly impressed with these women….. the role they play in today’s health care dilemma is significant. I’d searched for weeks before googling your company, and it was the first time I felt hope. Once your nurses got the information needed, they just rolled.. I cannot thank you enough!

Elizabeth H
Chicago, IL

I read your book and enjoyed it and your passion for helping us without the resources to help ourselves and our loved ones.  I don’t think I ever expressed my full gratitude for what you personally did for my mother during our difficult time. Your company got us the quality care she needed. I feel every dollar we were billed was money well spent. I hope you continue to flourish and help others obtain the help they need and avoid the pitfalls of or current system of care.

Paula R.
Chicago, IL

“My family members and I feel strongly that Maryellen was an important part of my mother’s care. My mother could confide in Maryellen like she could no one else, which is saying something as
I believe we had a good rapport with her. Maryellen was so important to our family and we are so grateful for all she did before she ultimately died. Thank you!”

Michelle D.
Chicago, IL

“Whew , we did it! Our brother is finally home. I cannot thank you enough for all your help. This has been a journey that was filled with car-size potholes, multi-car accidents and road construction for 50 miles. Nothing about this hospital discharge was easy. Our brother has been in 23 different facilities and I have never encountered such roadblocks at any other facility like this one. They threw everything they could at us to complicate the situation.

“Teri, you have been amazing! To get up in front of the Ethics Committee of twelve and convince them to let us bring him home is of feat of epic proportions. Lynn or I could never have been able to do this. We would have been eaten alive. We also want to thank you for helping us evaluate SNFs, finding the best home health care company and working with our insurance company to make it all work. We so appreciate everything you have done for our family!”

Lynn L and Lori S
Crystal Lake, Illinois

“I hope you realize how much you have done to help me through this emotional and physical recovery process!”

John K.
Chicago, IL

“When I heard your talk at the library a few months ago, I learned all kinds of questions I needed to ask to insure that my rehab was covered after my knee replacement surgery was done. It’s all so overwhelming; thanks for making this information available to the general public! It gave me such peace of mind during my recent hospitalization!”

Cathy K.
Gurnee, IL

“Wow, I can’t believe how fast I got the care I needed once you got involved! I cannot thank you enough; your help made all the difference in the world!”

Nick E.
Gurnee, IL

“Teri Dreher of North Shore Patient Advocates is very helpful if you are looking for the right assisted or skilled facility for your loved one. She is a great listener, very detailed and brings results. Teri and her colleagues know about facilities in much of the Chicagoland area.”

Sue H.
Chicago, IL

“Even an advocate needs an advocate! I needed to research and purchase health insurance for my brother who lives in IL. I practice as a patient advocate in CA and was unfamiliar with some of the insurance options available in IL. I called upon North Shore Patient Advocates late on Friday and was feeling pretty frantic I wouldn’t hear back until Monday. Teri called me Friday evening. She immediately sent out an introductory email to the rest of her team so they could each respond.

“Before the end of the weekend, I had corresponded with Teri, Beth and Avrom. Avrom was well versed in the options for this year’s open enrollment and was patient with me as I asked question after question. With Avrom’s help, I was able to make a well-informed decision and was able to buy my brother an insurance policy which would protect him and meet his needs. Thank you Teri, Beth and Avrom. I am so happy to know you are there and will be sure to refer anyone I know in the Chicago area to you.”

Prissi Cohen, BSN, RN
ProPatient Advocacy

“I cannot tell you how invaluable Teri at North Shore Patient Advocate has been. She is getting things done that Lynn or I could never have gotten done on our own, and I highly recommend that families use a patient advocate to speak on their behalf. We do not have the medical expertise to know what is best for our loved one. She has given us piece of mind. She challenges the hospitals and insurance companies and demanded results….and got them! She also has a great team of people that support her.”

Lora S.
Waterford, WI

“Teri, you are like a dog on a bone, who won’t give it up. That, my friend, is what separates an advocate from just a voice. Thank you again!”

Tricia Litzinger RN, BSN, CCM
Clinical Solutions Specialist, Patient Advocate

“Teri is amazing. She was able to help me with a complex family situation and shed light on potential medical and living options for an elderly relative.”

Lynn Ware, Ph.D.
San Francisco, CA

“You were Such a great resource when my father experienced serious complications after surgery. It was like having a nurse in the family! You were there every step of the way providing support and guidance.

“Because of your expertise in Cardiology and critical care you were able to help me so I could ask doctors the right questions and know the key words to use. It really made a huge difference.

“Thankfully, with your support and guidance my father got the appropriate, quality care that was needed. Having you behind the scences gave me and my family tremendous peace of mind. The healthcare system is extremely complex. To have Teri as your patient advocate is your “ace in the hole”. I would highly recommend Teri.”

Denise Bouchard CPCC
Business and Life Coach
Board Member, International Coach Federation
Chicago, Illinois

“I have known Teri for over 10 years, she is a consummate professional who brings a wealth of expertise and experience to her nursing care. Her clinical excellence is surpassed only by her amazing bedside manner and compassion for those in her care-she treats each and every patient as if they were a member of her own family. Teri’s ability to advocate for patients and their families and help them navigate through complex health situations is unparalleled, I would recommend her to anyone who is dealing with these issues.”

Anne Meisner
Administration/ CEO
Midwestern Regional Medical Center
Cancer Treatment Centers of America®

“I have had the opportunity to work with Teri Dreher, RN, CCRN over the years with many critically ill patients. Teri is very professional yet portrays a warm and compassionate demeanor that puts patients and their families at ease. Her passion and dedication to advocating for patients shines through her work with cancer patients and those facing critical illnesses and life altering decisions.

“She puts her clients first and skillfully helps them navigate through difficult, often overwhelming, health issues and critical healthcare decisions. She is one nurse that you want on your team.”

Isaac Thomas, MD, FACC, FASE
Heart and Vascular Center of Lake County
Gurnee, Illinois

I really believe that my husband Ed would not be alive today if it wasn’t for Teri’s advocacy for us through a six week hospitalization four years ago. It was a scary time for our family and she stood by us through the whole nightmare. He almost bled to death several times and needed many emergency medical procedures due to a rare blood disorder diagnosed when he was 76. Thankfully we got through that time and he’s now been able to enjoy three great grandchildren being born and lives and active life at home with family that adores their ‘Papa’. We are forever grateful.”

Ramona D.
Mundelein, IL

“It has been a blessing to have you in my life when I needed someone to help me find a doctor. I have been pleased with your knowledge, your experience, your patience and your ability to help me so quickly. Thank you and God bless!”

Sherry H
Mundelein, IL